Recently, we have noticed that some customers have purchased Phonak hearing aids from unauthorized dealers, which may lack the knowledge and equipment to provide satisfactory tuning and maintenance services.
Several consumers who purchased from unauthorized dealers are dissatisfied with their products, resulting in the need for them to have their hearing screening and hearing aid tuning redone at our center. As a result, these consumers may have incurred higher costs than purchasing directly from our center. Additionally, we have also encountered consumers who purchased from unauthorized dealers seeking repair and technical support from us.
To protect the rights and interests of our customers, we hereby declare that Phonak Hearing Centre Hong Kong holds the exclusive agency authorization issued by Sonova Group. If consumers purchase gray market products through non-authorized channels, our company will be unable to provide repair and tuning services. Therefore, we strongly recommend that customers purchase genuine products from authorized dealers to ensure product quality and service reliability.
At Phonak Hong Kong, we value our customers' needs and interests, and we are committed to providing the most professional and high-quality products and services. Thank you for your support and trust.
Exclusive agency authorization letter issued by Sonova Group
Sonova Group has authorized Phonak Hong Kong to be the exclusive agent for a variety of Phonak hearing aids, including but not limited to: Audeo Lumity, Audeo Paradise, Audeo Marvel, Naida Paradise, Naida Marvel, Virto Paradise, Virto Marvel, Bolero Marvel, CROS Paradise, and ROGER system.
The following centers have been certified by Phonak Hong Kong to fit Phonak hearing aids (listed in alphabetical order):
- All Government Hospitals
- CUHK Medical Centre
- Enhance Hearing
- ENT Laser
- Hong Kong Hearing & Dizziness Centre Limited
- Hong Kong Sanatorium & Hospital
- Phonak Hearing Centre Hong Kong
- Specialists Central
- University of Hong Kong Speech, Language and Hearing Clinic
- St. George's Medical Centre
- St. Teresa’s Hospital
- Union Audiology Centre
Consumers who did not purchase Phonak hearing aids through our certified channels will not be considered genuine products and therefore will not be eligible for any professional tuning and maintenance services. They will need to bear all risks themselves.
To purchase licensed Phonak hearing aids, please visit: https://www.phonak.com.hk/en/